I will be working with and taking great care of your beloved animals like they are my own, I only ask for a few things in favour of this.

 

Deposit:

When booking with me in advance for your holiday/day away or emergency, I will ask for a 20% deposit in advance to secure your slot.

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Cancelation:

I ask all clients to please, cancel within 48 hours or before the dates I am booked for. If you cancel less than what is required, a deposit will not be refunded to compensate my time and loss of possible other clients.

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Booking:

When booking, I ask for 2 weeks in advance so I can be sure to move other plans if needed, and fit you in if possible. I can occasionally accept short term plans but will need a couple days minimum as I have pets of my own (This is a rare opportunity so please try to give me as much notice as possible).

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Confirmation call/email:

Client will make a confirmation call or email to thefourpawsagency@hotmail.com to confirm all phone numbers and address is the same. Including Emgerancy contacts and veterinary centre no less than 24 hours departure. Please also update if your pet(s) needs are still met and are the same. For example taking any new medication, change of food or routine.

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Payment:

Payment is due in full upon completion of service period unless special arrangements have been made and discussed. Preferred forms of payment are cash, check or bank transfers.

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Meet up:

I require two or more meet up sessions to meet with you/the family and to get to know your pet(s) in advance to your departure. This is where most information will be spoken about and shown around to know where all the animals things are that I’ll be needing. A contract will be handed over and should be completed before the time of services take place so I can understand your pets routines and any important information. Any first aid treatments must be handed over in detail and shown how to do this correctly. I am fully trained for Canine First Aid. Any medications that need to be given on a daily basis must be shown and written down in detail.

 

Aggression/protective:

Please let me know in advance if your pets are protective or aggressive to their toys, grooming, certain areas being touched or certain areas in public or at home.

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Medical Needs:

If your pet has any medical needs or injuries, please let me know in advance. Arrangements of another person will have to be made to take them to their Vet check ups if needed.

If your pet is blind or deaf, again do let me know so I can help accommodate.

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Contract:

I written contract will be given to you when we first meet up. Please fill these in with as much information about your pets as possible. Feel free to add any additional information to another page. The more information, the smoother the walk or pet sit.

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Photos:

Daily photos of your pet(s) will be sent to you so you know what they’re up to in their day, as well as giving you peace of mind. Photos can be uploaded onto my business social media page with consent. If you would like them not to be posted, please let me know.

 

DOG WALKING

 

Aggressive/Anxious Animals:

Please let me know in detail about how your pet reacts in certain situations, what they are/aren’t comfortable with, boundaries and training methods to protect myself/your pet and keep your pet happy and stress free. If your dog wears a muzzle, I need to know in writing what triggers them and what to steer clear of. I will not be held liable for any dog fights if information/equipment is not given correctly. If your dog is known to start fights or becoming aggressive to public or other animals on a walk, please provide correct equipment such as a muzzle. If this is not available, I will not walk your dog for the publics, my own and your dogs safety.

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Identification:

I ask all dogs that’ll be walked in my care to have proper identification if taken to an emergency vet centre or ran away in an incident. I am not held liable for wrong information such as wrong chipping details or dog tags.

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Off Lead Dog Walks:

If your dog is comfortable with being off lead and is well trained with good recall I am more than happy to give them this freedom. If they don’t have good recall and can sometimes be aggressive towards the public or other animals, a long line will be placed on the dog instead or they will stay on the lead provided.

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Treats and hydration:

I have treat of my own, little chicken, lamb and beef bones. If you’d rather your dog not have these please let me know. I also have a travel dog bottle for frequent water breaks when out.

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Night Time Walks:

I can provide a light that attaches to your dogs collar as well as wearing a high viz myself to keep us both well seen and safe.

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Restrictions:

XL Bully Breeds, must wear a muzzle, short lead, be neutered and registered before I can walk them. Documents must be sent over to be to be kept in your confidential file.

 

PET SITTING/OVER NIGHT STAYS

 

Outside access:

At the time the service is booked, owner will notify pet sitter of everyone who has been granted access to the home during the service period. The Four Paws Agency accepts no responsibility for security of the premises is other individuals have access to clients home or if home is not properly secured after their visit.

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Damages:

The Four Paws Agency is not responsible for damage to the home beyond their control such as structural damage of the home or acts of nature. In these situations, The four paws Agency will attempt to contact the client and/or designated emergency contact prior to a subjective decision on resolving any such issues.

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Loss and damage:

The four paws Agency is not liable for any loss or damage due to burglary or other crime that should occur while under this contract. Pet owner agrees to secure home prior to leaving the premises, and pet sitter will re-secure home at the end of each visit.

If your pet is known to be destructible of the home while unattended, the owner is to let me know and provide distractions such as toys (Kong, lick mat, etc) The Four Paws Agency, is not liable for any damage your pet may create in your home that cannot be cleaned up. Such as chewed walls, chairs, etc.

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Pet Proofing:

Pet owner is responsible for pet-proofing house and yard, security fences, gates and/or latches. The four paws Agency will not be responsible for the safety of any pets or liable for the death, injury, disappearance, or legal consequences of any pet with unsupervised access to the outdoors in your home.